Question 1

How does the U-shaped brush work?

Accepted Answer

The brush head sits around the teeth while sonic movement and gentle guided side-to-side or figure-eight motion help the brushing surfaces move across the teeth. It is not designed to be completely hands-free.

Question 2

How long does a brushing cycle take?

Accepted Answer

Kids 360° includes selectable 30, 60 and 90-second timer options, allowing families to choose the routine that works best for them.

Question 3

Does my child still need to move the brush?

Accepted Answer

Yes. Guide the handle gently side to side and in small figure-eight movements while brushing. Younger children should have adult help until they are comfortable using it correctly.

Question 4

Is toothpaste included?

Accepted Answer

Yes. Every main bundle includes foaming toothpaste that is convenient to distribute across the U-shaped brush head.

Question 5

Can regular toothpaste be used?

Accepted Answer

Foaming toothpaste is the easiest option for distributing toothpaste across the mouth-shaped head. If another toothpaste is used, it should be spread evenly across the brushing surface before brushing.

Question 6

Is the brush rechargeable?

Accepted Answer

Yes. The bundle includes a charging base, USB charging cable and US Type-B wall adapter.

Question 7

What comes with one complete bundle?

Accepted Answer

One brush body, one U-shaped brush head, foaming toothpaste, charging base, USB cable, US wall adapter, brushing calendar and sticker set.

Question 8

Should parents supervise?

Accepted Answer

Yes, especially for younger children. Parents should help ensure the brush is positioned and moved properly until the child develops consistent brushing skills.

Question 9

How often should the brush head be replaced?

Accepted Answer

Replace the brush head when the bristles show visible wear, deformation or reduced effectiveness. Our optional Refresh Pack makes keeping replacement heads available easier.

Question 10

Where do you ship?

Accepted Answer

This version of the True Baskett store is designed for customers in the United States.

Question 11

What currency are prices shown in?

Accepted Answer

All website prices are displayed in United States dollars (USD).

Question 12

What if I need help?

Accepted Answer

Email support@truebaskett.com or call +1 (203) 652-8206.

Question 13

What is the return policy?

Accepted Answer

Eligible unused items may be returned within 60 days of delivery. See the complete Refund & Return Policy for conditions and instructions.

Questions parents usually ask.